FAQ


General Information

Who makes the shirts you print on?

We create our apparel from scratch. It all starts in a textile manufacturing plant in Central Greece, where our pure and soft 100% combed cotton fabric is knitted and then dyed in our signature gray color. Next stop, a small-scale garment factory in Athens, where all of our t-shirts and hoodies are crafted and sewed, with attention to detail and commitment to quality.

What type of printing process do you use on your apparel?

All The Queen’s Toys’ original designs are professionally screen printed on our garments, in a family owned and operated studio in Athens, where state-of–the-art screen-printing processes and eco-friendly inks are used, certified to be phthalate, PVC and formaldehyde free.  All of our designs are 3-color silkscreens, very durable, flexible and soft to the hand. Our prints won’t fade.

How do I know what size to order?

Please refer to the sizing chart each product page includes. Special instructions are sometimes given per product.

The best way to figure out what size to order is to measure one of your shirts after you lay it out flat on a table and compare. If your measurements fall in between, order the next larger size.

How should I care for my shirt?

All of our garments are 100% combed cotton, so they might shrink slightly after they are washed and dried for the first time. The best way to care for your shirts in order to keep them forever, is to hand wash them or machine wash cold, let them air dry or tumble dry gentle and use medium iron after you turn them inside out.

Is your brand “sweat free”?

Absolutely! We are an independent apparel brand that works with and supports small-scale greek companies for the production and printing of our clothing. Because we know the people we work with personally, visit them and watch them in their work environments on a regular basis, our customers can feel confident that our garments are sweatshop/child labor free and are made through sustainable and ethical business practices. We wouldn’t have it any other way.

Is your store secure?

It is extremely secure. This store uses PayPal for payments. Whenever you log in to Paypal, your internet browser is running Secure Sockets Layer 3.0 (SSL) or higher. Your information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover, all through PayPal.

Shipping & Returns

Do you ship internationally?

Yes, we ship to almost every country around the world. Orders will be shipped out the next business day, from Monday to Friday, from our studio in Athens, Greece.

How long does it take for shirts to arrive?

Please allow an estimate of 6 to 15 business days for delivery worldwide. Take however into account that delivery may be sometimes slower, due to weather, service delays or around public holidays.

Do you offer FREE SHIPPING?

Yes! We currently offer FREE TRACKED & SIGNED FOR SHIPPING WORLDWIDE!

How do I track my package?

All parcels are trackable, sent by the Hellenic Post’s International Signed For Service and delivered by your country’s official postal company.

Your tracking number will be e-mailed to you right after shipment. You can then go to http://www.elta.gr/en-us/personal/tracktrace.aspx to track your order.

Can I send the shirt I bought back for a refund or exchange?

Yes. We stand behind the quality of the clothing we create 100%. If for any reason, you are not happy with your purchase, we do offer an exchange or full refund.

  • Unworn, unwashed items can be returned within 15 days of delivery. You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you need to exchange or return an item please follow these steps:

  1. Send us an email at allthequeenstoys@gmail.com
  2. Send your parcel to:
    All The Queen’s Toys
    31 Poseidonos Avenue
    Palaio Faliro 17561
    Athens, Greece